FAQ

Who creates and packs the orders?

All orders are printed and hand cut here in the art studio in the UK, then they’re packaged and shipped off with love by me!

When will my order be dispatched?

Please allow 1-2 weeks for orders to be dispatched, I’ll do my best to create your order as quickly as I can.

Where do you ship? How much does it cost?

UK (excluding NI): £3 for tracked shipping.

USA/Canada/Australia/New Zealand (north/south): £5 for untracked and £10 for tracked (duties included).

All orders over £70 will automatically receive FREE tracked shipping.

How long does shipping take?

Lots of products are made to order so please allow 3 weeks for the items to dispatch and leave the studio.

Then UK orders are approximately 2-7 days AFTER dispatch. International is approximately 2-4 weeks. If you need to have your purchased items for a specific date, please be sure to place your order well in advance.

My order was mailed without tracking and has not arrived. What do I do?

While a lost order is rare, it does happen. By consenting to using untracked mail, we are mutually assuming the risk of an order being lost and unable to track.

Wait until the shipping window has passed post dispatch. If you still have not received your order, please let me know using the 'contact' form and I will see what I can do.

My order was mailed with tracking and has not arrived. What do I do?

Please check the vicinity of your shipping location, with neighbours and your local facebook page where sometimes lost packages can be found. You can also contact your post office in person to see if they can resolve the issue.

Once I ship the package out to you, it is out of my control. If tracking marks an item as delivered then sadly there is not much I can do as the postage company rarely provides compensation in this instance.

I accidentally provided the wrong/incomplete address. What do I do?

Please triple check before placing an order. If you have provided the wrong address, please fill out the ‘contact’ form to let me know ASAP. If the order has not been shipped yet, I will correct the address for you. If the order has already shipped, unfortunately, there's nothing I can do to fix it at that point. I cannot refund or replace the order under this circumstance. It is imperative as the buyer that you double check all of the information you are providing for accuracy before placing an order.

Do I have to pay international customs fees?

Duties to the US are paid upfront but in the unfortunate event that extra costs incur post shipping, I am not responsible for any extra customs fees/duties/taxes. This is the buyer's responsibility.